Effective Date: 13 October 2026
Last Updated: 13 October 2026
Introduction
The Tipsy Heifer (ABN: [Insert ABN]) (“we,” “our,” or “us”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.
Information We Collect
We may collect the following types of personal information:
- Name and contact details (phone number, email address) when you make bookings
- Payment information when processing transactions
- Dietary requirements and special requests for service provision
- Date of birth if verifying age for alcohol service (as required under Victorian liquor licensing laws)
- CCTV footage for security purposes on our premises
- Information you provide when entering competitions or subscribing to marketing
How We Collect Information
We collect personal information:
- Directly from you (bookings, inquiries, function planning)
- Through our website booking forms
- Via phone and email communications
- Through CCTV cameras on premises (notification signs are displayed)
- From third-party booking platforms if used
Use of Your Information
We use your personal information to:
- Process and manage bookings
- Provide food and beverage services
- Meet our legal obligations under the Liquor Control Reform Act 1998 (Vic)
- Communicate about your bookings and events
- Send marketing communications (with your consent)
- Ensure premises security and safety
- Comply with food safety requirements and allergen management
Disclosure of Information
We may disclose your information to:
- Our staff members to provide services
- Payment processors to handle transactions
- Law enforcement or regulatory bodies when required by law
- Emergency services if required for safety
- Professional advisors (accountants, lawyers) when necessary
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or misuse. This includes:
- Secure storage of physical records
- Password protection for digital systems
- Staff training on privacy obligations
- Regular review of security measures
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access your personal information we hold
- Request correction of inaccurate information
- Opt-out of marketing communications
- Lodge a complaint about privacy breaches
Marketing Communications
With your consent, we may send promotional materials about events, specials, and news. You can opt-out at any time by:
- Clicking unsubscribe in our emails
- Calling us on 0412 348 939
- Emailing bookings@thetipsyheifer.com
Cookies and Website Analytics
Our website may use cookies to improve user experience and gather analytics. You can disable cookies in your browser settings, though this may affect website functionality.
Children’s Privacy
We do not knowingly collect personal information from children under 18 except as necessary to verify age for alcohol service compliance or when making family bookings with parental consent.
Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date.
Complaints and Contact
If you have concerns about how we handle your personal information, please contact us first:
Privacy Officer
The Tipsy Heifer
14 Moe-Willow Grove Road
Willow Grove VIC 3825
Email: bookings@thetipsyheifer.com
Phone: 0412 348 939
If you’re not satisfied with our response, you can contact:
- Office of the Australian Information Commissioner (OAIC)
- Phone: 1300 363 992
- Website: www.oaic.gov.au