Our Commitment
The Tipsy Heifer is committed to providing an inclusive and accessible environment for all patrons, in accordance with the Disability Discrimination Act 1992 (Cth) and the Disability Standards for Access to Premises 2010.
Physical Accessibility
Parking
- Designated accessible parking spaces available
- Level access from car park to entrance
- Well-lit pathways
Building Access
- Wheelchair accessible main entrance (no steps)
- Door width compliant with Australian Standards
- Level entry threshold
Inside the Venue
- Clear pathways between tables (minimum 1 meter)
- Accessible seating areas available
- Moveable furniture to accommodate wheelchairs
- Counter service available at accessible height
Restroom Facilities
- Accessible toilet facility available
- Grab rails installed
- Emergency call button
- Baby change facilities
Service Accessibility
- Staff trained in disability awareness
- Assistance animals welcome
- Large print menus available on request
- Staff happy to read menus aloud if needed
- Flexible service options (table service available)
Communication
- Staff will face customers when speaking
- Written communication available if preferred
- Email and online booking options available
- Phone bookings with clear verbal confirmation
Dietary Accessibility
- Detailed allergen information available
- Modified texture meals can be discussed with kitchen
- Staff trained in dietary requirement handling
- Clear labelling of menu items
Areas for Improvement
We acknowledge some limitations:
- Background music may affect hearing
- Some outdoor areas have uneven surfaces
- No hearing loop system currently installed
- Limited braille or tactile signage
Planning Your Visit
We encourage guests with specific accessibility needs to contact us before visiting:
- Phone: 0412 348 939
- Email: bookings@thetipsyheifer.com
Our staff can discuss your requirements and ensure appropriate arrangements.
Feedback and Complaints
We welcome feedback about accessibility:
- Speak to management during your visit
- Email us with suggestions
- All feedback helps us improve
For accessibility complaints:
- Contact us directly first
- If unresolved, contact:
- Victorian Equal Opportunity & Human Rights Commission
- Phone: 1300 292 153
- Australian Human Rights Commission
- Phone: 1300 656 419
Emergency Procedures
- Evacuation plans consider patrons with disabilities
- Staff trained to assist during emergencies
- Visual and audible alarm systems
- Multiple exit routes marked
Continuous Improvement
We regularly review our accessibility and welcome suggestions for improvements. This statement is reviewed annually and updated as improvements are made.
Last Updated: 13 October 2026
Contact for Accessibility Inquiries:
The Tipsy Heifer
14 Moe-Willow Grove Road
Willow Grove VIC 3825
Phone: 0412 348 939
Email: bookings@thetipsyheifer.com